Refunds
Information about how refunds and billing disputes are intended to work when subscriptions launch.
There are no active paid subscriptions yet. This preview does not collect payments. These are proposed policy principles, pending final approval and legal review.
Errors and duplicate charges
If a future customer is charged twice, billed incorrectly or experiences unauthorised payment, they will have a way to contact support and request investigation. Verified erroneous charges will be corrected or refunded as appropriate.
Cancellation and unused time
Our intended model is monthly billing, with cancellation preventing future renewals and access normally continuing through an already paid billing period. We have not adopted a final policy on discretionary prorated refunds. Applicable legal rights will always be respected.
How to request a refund
A verified dedicated customer-support contact and documented processing times must be published before checkout is turned on. Payment disputes must be investigated without discouraging statutory or card-scheme rights.
See Cancellation and Terms.